Kenza Ring

Yes, Naya is a jewelry brand based in Quebec. Each order is prepared with care before it makes its way to you.

And behind Naya, there is a real person and accessible customer service, both before and after your purchase.

Yes. Your payment is processed through secure payment solutions. Your banking information is not stored directly by Naya.

You can therefore place your order with complete peace of mind.

Once your order is confirmed, you will receive an email confirmation with the details of your purchase.

And once your package has been shipped, we will also send you the available tracking information.

Don't worry: our customer service team is here to support you. If you encounter any issues with the delivery of your order, contact us and we will help you check the status and determine the next steps.

We know that an online crush can sometimes feel different once it’s in your hands.

If your piece of jewelry isn't quite right, you can return or exchange it according to the terms of our return policy. Our goal: to ensure your first experience with Naya remains a pleasure.

Our relationship doesn’t end once your order is placed. If you encounter an issue with your jewelry or your order, please contact us: our customer service team is here to support you, and our jewelry also comes with a 60-day warranty, subject to applicable conditions.

It’s very simple. If you have any questions before ordering, during delivery, or after you have received your jewelry, you can contact our customer service team.

A real person will answer you.