RETURNS AND EXCHANGES
A return made simple
If your piece of jewelry does not suit you, you have 14 days from the receipt of your order to submit a return request.
Contact us
Contact our team, providing your order number and the reason for the return.
Prepare your package
Carefully place your jewelry back in its original packaging along with the items received.
Ship your return
Send your package to the address provided by our team, preferably using a tracked service.
Return Policy
- The jewelry must be returned in its original condition
- It must show no signs of wear or damage.
- All original accessories and packaging must be included.
- The return request must be made within the specified timeframe.
- Return shipping costs are the responsibility of the customer, unless there was an error on our part or the item is defective.
Refund
Once your return has been received and inspected, the refund will be issued to the payment method used for the order, subject to applicable processing times.
Bank processing times may vary depending on your institution.
NAYA Warranty
All our jewelry is covered by a warranty against manufacturing defects. If you encounter an issue with your piece, our team will assist you in finding the most appropriate solution.
