FAQ

Yes. Naya is a jewelry brand based in Quebec. Each order is carefully prepared before being shipped to you.

Naya was born from a simple desire: to offer elegant jewelry that we enjoy wearing throughout our days and the many versions of ourselves. Each collection is carefully selected around this vision: For Every Version of You.

Our collections are primarily composed of 316L and 304L stainless steel jewelry, chosen for its strength and durability. The materials specific to each piece are indicated on its product page.

Stainless steel is appreciated for its resistance to tarnishing and its durability. A few simple maintenance steps will also help preserve its beauty for even longer.

Our stainless steel jewelry is designed to withstand daily wear and water. However, we recommend following our care instructions to maintain its shine for as long as possible.

Our 316L and 304L stainless steel jewelry is hypoallergenic and generally well-tolerated. The exact composition is always indicated on the product page.

A shipping confirmation will be sent to you when your order leaves our premises, including tracking information once it becomes available.

Preparation and delivery times are outlined in our shipping policy so that you know what to expect before you order.

Not necessarily. Naya offers its collections in limited quantities. Some of your favorites will be restocked, while others will make way for new pieces.

Don't worry. You can consult our return and exchange policy before your purchase to order with confidence.

Yes. Naya offers a 60-day warranty, in accordance with our warranty terms.

Yes. Payments are processed by secure payment solutions and your payment information is not stored directly by Naya.